Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in FYMJewelryDesign pieces?
We use high-quality materials including 14k gold fill, sterling silver, and ethically sourced gemstones. Each product description provides specific details regarding the metal and stones used.
How long will it take to receive my order?
Standard processing time is 1-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-21 business days depending on the destination.
Do you offer custom jewelry designs?
Yes, we love creating one-of-a-kind pieces! Please contact us through our 'Custom Order' form with your ideas, and we will work with you to bring your vision to life.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition. Please note that custom-made and personalized items are final sale.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, ideally in the airtight pouch provided with your purchase.
Is your packaging gift-ready?
Absolutely. Every order arrives in a signature FYMJewelryDesign gift box, making it ready for gifting right out of the mail.